Return & Exchange Policy

Return & Exchange Policy

  • All return/exchange requests must be made within 7 days of receiving your order.

  • Only applicable for full-priced items in original condition — unworn, unwashed, with tags intact.

  • Sale items, giveaway/contest items are not eligible for return or exchange.

  • Exchanges are allowed for:

    • Same product in a different size or colour

    • Other items of equal value

  • For different-priced items, store credit will be issued for repurchase.

Refund Policy

  • Refunds are only provided for:

    • Received Incorrect items 

    • Faulty or damaged items

    • Orders not received after 60 days

  • Not refundable: wrong size ordered, change of mind, or gifts.

❌ The following are not considered faulty:

  • Colour variation (±20%)

  • Minor imperfections (minor loose threads, creases)

  • Self-inflicted damage

  • Measurement differences (±3cm)

How to Request a Return or Exchange

Contact us via:

  • WhatsApp: +6018 260 4939

  • Instagram Inbox

Provide:

  • Order ID & proof of purchase

  • Description & photos of issue

📦 Return shipping is the customer’s responsibility. If the item is out of stock, store credit will be issued.

Return Address

FLOE ACTIVE
48A, Jalan Molek 2/1,
Taman Molek, 81100 Johor Bahru,
Johor, Malaysia
Tel: 018-260 4939

Label parcel as “RETURN” and include a note with your Order ID and exchange request.

Processing Time

  • We’ll respond within 24 hours

  • Refunds/exchanges processed within 7–10 business days after item is received

  • All refund excludes shipping fees

If you’re not fully satisfied, we’re here to help. Thank you for shopping with FLOE ACTIVE 💛